Friday, 22 November 2013

Case Study: Helping AkzoNobel to Exceed Customer Expectations - Part 2


AkzoNobel Birmingham previously had several operator terminals in different locations across the plant floor, each of them running Wonderware locally. Someone would have to physically visit each location to carry out changes or maintenance. But now, with th

e introduction of ACP Thin Manager XLi, this can be done from a central location, reducing maintenance and energy costs, by replacing their operator terminals with ‘thin clients’.

When it comes to testing a new recipe, AkzoNobel can now do this centrally as testing and deploying a new node can be done efficiently from one location. Centralisation also has health and safety benefits. If an accident occurred on the shop floor, access to terminals would be difficult and dangerous, but now a terminal can be easily ‘shadowed’ and controlled, from a secure office location. 

This technology also has ‘instant failover’ functionality, providing further protection against downtime. If the Primary Terminal Server was to fail, ACP Thin Manager would bring the Secondary Terminal Server into play instantly. Brian comments, “One of the greatest benefits of Thin Manager is the reassurance of knowing that there is no chance of downtime affecting production or having a detrimental effect on our supply chain and customer relationships.”

Wonderware Historian, a real-time database for historical information, is in place to collect full resolution plant data, regardless of data volume, ensuring that decision makers have all the information they need to improve productivity.

Data can be retrieved promptly so that personnel can quickly gain access to the information they need to make speedy decisions and act on potential issues before they become problems.

Historian Client is an associated trending, analysis and reporting tool providing rich data analysis and reporting capabilities that maximise the value of data stored by Historian. It has the capability to publish real-time and historical plant information which can be used to quickly troubleshoot problems, study potential process inefficiencies and eliminate the time-consuming process of locating the data. Historian and Historian Client are particularly useful in this setting in identifying the source of any hold ups in production. “These information solutions give us a clear insight into our manufacturing process. This makes it easier for us to get it right the first time – something that is essential to the satisfaction of our customers,” comments Brian Lee.

AkzoNobel has the comfort of support across all of its products.  On the rare occasions it is needed, technical support is just a phone call away, helping the factory maximise the value of its SolutionsPT products. It minimise any risk to operations, and make the most of its capabilities.

Brian adds, “Any type of change associated with a system upgrade can be an anxious time, but SolutionsPT gave us peace of mind during the whole process. It understands what we need to deliver to our customers, and how our IT systems can help us achieve that. “Also, they will log on remotely to check the system and pick up on a problem, before it becomes an issue which is a great to know, particularly when we are sending out hundreds of tonnes of product each week”.

Brian Lee has worked at the plant for over 30 years. He recalls: “Over the last three decades I’ve seen many changes to the industry, and to the way we work here at the Birmingham plant. We’ve gradually added to our portfolio of industrial IT solutions from SolutionsPT and we now rely on its software, hardware and technical support throughout the factory.”“By making our processes more streamlined, we have become a more efficient site, allowing us to provide an even better service to our customer,” concludes Brian.   

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